Abstract
In the aftermath of a crisis situation, citizen volunteers play an important role by providing first aid and immediate relief. Little is known about how response organizations are successful in governing citizen volunteers. I propose that, due to the spontaneous and emergent nature of convergence by citizen volunteers on disaster sites, it matters how response organizations resolve governance dilemmas when engaging with citizen volunteers. I theorize that specific responses to governance dilemmas likely lead to successful governance outcomes. To illustrate the argument, I have conducted a multiple case study analysis of the Dutch response to the 2015-2016 refugee crisis.
| Original language | English |
|---|---|
| Pages (from-to) | 1171-1195 |
| Number of pages | 25 |
| Journal | Administration and Society |
| Volume | 51 |
| Issue number | 7 |
| Early online date | 24 Mar 2019 |
| DOIs | |
| Publication status | Published - 1 Aug 2019 |
Funding
The author(s) disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: This project is sponsored by the Netherlands Organization for Scientific Research (NWO), Division of Social Sciences, Smart Disaster Governance (Project 409-14-003), under the supervision of principal investigator dr. ir. Kees Boersma.
| Funders | Funder number |
|---|---|
| Division of Social Sciences | |
| Netherlands Organization for Scientific Research | |
| Division of Social and Economic Sciences | 409-14-003 |
| Nederlandse Organisatie voor Wetenschappelijk Onderzoek |
Keywords
- citizen volunteers
- crisis management
- dilemmas
- governance
- tensions
