The Impact of Humor in Face-to-Face and Electronic Service Encounters (Abstract)

W.M. van Dolen, K. de Ruyter, S. Streukens

Research output: Chapter in Book / Report / Conference proceeding › Conference contribution › Professional

Original language	English
Title of host publication	ACR 2003 North American Conference Proceedings
Publication status	Published - 2003
Event	ACR 2003 North American Conference (Association for Consumer Research) - Duration: 1 Jan 2003 → 1 Jan 2003

Conference	ACR 2003 North American Conference (Association for Consumer Research)
Period	1/01/03 → 1/01/03

Persistent URL (handle)

@inproceedings{17b808cbd595410386be6be63193df61,

title = "The Impact of Humor in Face-to-Face and Electronic Service Encounters (Abstract)",

author = "{van Dolen}, W.M. and {de Ruyter}, K. and S. Streukens",

year = "2003",

language = "English",

booktitle = "ACR 2003 North American Conference Proceedings",

note = "ACR 2003 North American Conference (Association for Consumer Research) ; Conference date: 01-01-2003 Through 01-01-2003",

}

TY - GEN

T1 - The Impact of Humor in Face-to-Face and Electronic Service Encounters (Abstract)

AU - van Dolen, W.M.

AU - de Ruyter, K.

AU - Streukens, S.

PY - 2003

Y1 - 2003

M3 - Conference contribution

BT - ACR 2003 North American Conference Proceedings

T2 - ACR 2003 North American Conference (Association for Consumer Research)

Y2 - 1 January 2003 through 1 January 2003

ER -