The missing link between information and action: Hastenings and delays as universal reactions to performance feedback

T. de Schryver, R. Eisinga, J.C. Teelken, E. Poutsma

    Research output: Chapter in Book / Report / Conference proceedingChapterAcademicpeer-review

    Abstract

    This chapter focuses on what the key decision makers in organizations decide after having received information on the current state of the organizational performance. Because of strong attributions to success and failure, it is impossible to predict in advance which concrete actions will occur. We can however find out what kinds of actions are decided upon by means of an organizational learning model that focuses on the hastenings and delays after performance feedback. As an illustration, the responses to performance signals by trainers and club owners in Dutch soccer clubs are analyzed.

    Original languageEnglish
    Title of host publicationPerformance Measurement and Management Control Measuring and Rewarding Performance Studies in Managerial and Financial Accounting
    EditorsM.J. Epstein, J.-F. Manzoni
    Place of PublicationBingley, UK
    PublisherEmerald Group Publishing Limited
    Pages177-192
    Number of pages16
    ISBN (Electronic)9781849505710
    ISBN (Print)9780762314799
    DOIs
    Publication statusPublished - Aug 2008

    Publication series

    NameStudies in Managerial and Financial Accounting
    PublisherEmerald Group Publishing Ltd.
    Volume18
    ISSN (Print)1479-3512

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