In this study, we investigate how and why paradoxes persist in digital civic participation. Our communicational lens of disorganization builds on the Communication as Constitutive of Organization, or “CCO�? approaches, and literature on multiplicity of objects and practices in order to conceptualize digital civic participation as multiple. We use our communicational approach to disorganization to analyze qualitative data of a digital civic participation project called Mesa Vision 2030. Combining iterative and situational analysis, our findings show how a controversial voting incident at Mesa was enacted in the interference of meanings across three interconnected communication episodes: real-time digital civic participation, its planning and its design. The push-pull for control over which configuration of meaning is in focus contributes a new analytic dimension for the empirical study of disorganization. Our study also makes a methodological contribution to CCO research by providing tools to analyze empirical situations for differences and heterogeneities. As a practical implication, we discuss how civic technology organizations should place greater emphasis on flexible designs of participatory tools that preserve the voices of diverse participants.
|Title of host publication||Dis/organization as Communication|
|Subtitle of host publication||Exploring the Disordering, Disruptive and Chaotic Properties of Communication|
|Editors||Consuelo Vásquez, Timothy Kuhn|
|Publisher||Taylor and Francis AS|
|Number of pages||23|
|ISBN (Electronic)||9780429960567, 9780429492327|
|Publication status||Published - 2019|