The primacy of perceiving - Emotion recognition buffers negative effects of emotional labor.

M.N. Bechtoldt, S. Rohrman, I.E. De Pater, B. Beersma

Research output: Contribution to JournalArticleAcademicpeer-review

Abstract

There is ample empirical evidence for negative effects of emotional labor (surface acting and deep acting) on workers' well-being. This study analyzed to what extent workers' ability to recognize others' emotions may buffer these effects. In a 4-week study with 85 nurses and police officers, emotion recognition moderated the relationship between emotional labor and work engagement: Workers with high emotion recognition engaging in emotional labor did not report lower work engagement after 4 weeks, whereas those with low emotion recognition did. These effects pertained to both surface and deep acting. The results suggest that emotional labor be not necessarily detrimental to workers' engagement. Instead, the impact of emotional labor hinges upon workers' ability to correctly identify interaction partners' emotions. © 2011 American Psychological Association.
Original languageEnglish
Pages (from-to)1087-1094
JournalJournal of Applied Psychology
Volume96
DOIs
Publication statusPublished - 2011

Fingerprint

Dive into the research topics of 'The primacy of perceiving - Emotion recognition buffers negative effects of emotional labor.'. Together they form a unique fingerprint.

Cite this