The turn-by-turn unfolding of “dialogue”: Examining participants’ orientations to moments of transformative engagement

Lotte van Burgsteden*, Hedwig te Molder, Geoffrey Raymond

*Corresponding author for this work

Research output: Contribution to JournalArticleAcademicpeer-review

Abstract

A central aim of experts, officials, and citizens meeting in the context of policymaking is to organize their encounters in ways that enable them to learn about the other's perspectives – that is, to engage in “dialogue”. However, what is less understood are the interactional trajectories over which these transformative engagements are pursued. Using conversation analysis and drawing on a corpus of recorded Dutch public meetings on livestock farming, we identify a template describing one way “dialogue” unfolds. Key to this template is organizers' query that retroactively invokes citizens' apparent trouble and invites discussion of it. Citizens respond by elaborating the issue, resulting in participants' displays of understanding conveying a state of transformation. We discuss the implications for dialogue theory and practice.

Original languageEnglish
Pages (from-to)64-81
Number of pages18
JournalLanguage and Communication
Volume82
Early online date15 Dec 2021
DOIs
Publication statusPublished - Jan 2022

Bibliographical note

Funding Information:
This work was supported by the Netherlands Organization for Health Research and Development (ZonMw) under grant number 50-52200-98-325 .

Publisher Copyright:
© 2021 The Authors

Keywords

  • Conversation analysis
  • Dialogue
  • Public meetings
  • Retro-sequence
  • Troubles-talk

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