The windmill method for setting up support for resolving sparse incidents in communication networks

Duco N. Ferro; B.V. Almende; Catholijn M. Jonker; Alfons H. Salden; B.V. Almende

doi:10.1109/CASoN.2009.17

The windmill method for setting up support for resolving sparse incidents in communication networks

Duco N. Ferro
, B.V. Almende
, Catholijn M. Jonker
, Alfons H. Salden
, B.V. Almende

Research output: Chapter in Book / Report / Conference proceeding › Conference contribution › Academic › peer-review

Abstract

This paper introduces the Windmill method for constructing situation sensitive communication support systems for organizations consisting of a network of autonomous professionals involved in standard duties encountering occasional incidents of a time-critical nature for which they have to call for help. The Windmill method is based on statistical data filtering techniques for ranking available resources to handle incident according to their availability, location, skills and experience. It is especially useful for domains in which the human workforce changes over time and incidents are relatively sparse with respect to location and frequency of occurrence. © 2009 IEEE.

Original language	English
Title of host publication	CASoN 2009 - International Conference on Computational Aspects of Social Networks
Publisher	IEEE Computer Society
Pages	137-142
ISBN (Print)	9780769537405
DOIs	https://doi.org/10.1109/CASoN.2009.17
Publication status	Published - 2009
Externally published	Yes
Event	CASoN 2009 - International Conference on Computational Aspects of Social Networks - , France Duration: 24 Jun 2009 → 27 Jun 2009

Conference

Conference	CASoN 2009 - International Conference on Computational Aspects of Social Networks
Country/Territory	France
Period	24/06/09 → 27/06/09

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10.1109/CASoN.2009.17

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title = "The windmill method for setting up support for resolving sparse incidents in communication networks",

abstract = "This paper introduces the Windmill method for constructing situation sensitive communication support systems for organizations consisting of a network of autonomous professionals involved in standard duties encountering occasional incidents of a time-critical nature for which they have to call for help. The Windmill method is based on statistical data filtering techniques for ranking available resources to handle incident according to their availability, location, skills and experience. It is especially useful for domains in which the human workforce changes over time and incidents are relatively sparse with respect to location and frequency of occurrence. {\textcopyright} 2009 IEEE.",

author = "Ferro, \{Duco N.\} and B.V. Almende and Jonker, \{Catholijn M.\} and Salden, \{Alfons H.\} and B.V. Almende",

year = "2009",

doi = "10.1109/CASoN.2009.17",

language = "English",

isbn = "9780769537405",

pages = "137--142",

booktitle = "CASoN 2009 - International Conference on Computational Aspects of Social Networks",

publisher = "IEEE Computer Society",

note = "CASoN 2009 - International Conference on Computational Aspects of Social Networks ; Conference date: 24-06-2009 Through 27-06-2009",

}

Ferro, DN, Almende, BV, Jonker, CM, Salden, AH & Almende, BV 2009, The windmill method for setting up support for resolving sparse incidents in communication networks. in CASoN 2009 - International Conference on Computational Aspects of Social Networks. IEEE Computer Society, pp. 137-142, CASoN 2009 - International Conference on Computational Aspects of Social Networks, France, 24/06/09. https://doi.org/10.1109/CASoN.2009.17

The windmill method for setting up support for resolving sparse incidents in communication networks. / Ferro, Duco N.; Almende, B.V.; Jonker, Catholijn M. et al.
CASoN 2009 - International Conference on Computational Aspects of Social Networks. IEEE Computer Society, 2009. p. 137-142.

Research output: Chapter in Book / Report / Conference proceeding › Conference contribution › Academic › peer-review

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T1 - The windmill method for setting up support for resolving sparse incidents in communication networks

AU - Ferro, Duco N.

AU - Almende, B.V.

AU - Jonker, Catholijn M.

AU - Salden, Alfons H.

AU - Almende, B.V.

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AB - This paper introduces the Windmill method for constructing situation sensitive communication support systems for organizations consisting of a network of autonomous professionals involved in standard duties encountering occasional incidents of a time-critical nature for which they have to call for help. The Windmill method is based on statistical data filtering techniques for ranking available resources to handle incident according to their availability, location, skills and experience. It is especially useful for domains in which the human workforce changes over time and incidents are relatively sparse with respect to location and frequency of occurrence. © 2009 IEEE.

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SN - 9780769537405

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BT - CASoN 2009 - International Conference on Computational Aspects of Social Networks

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T2 - CASoN 2009 - International Conference on Computational Aspects of Social Networks

Y2 - 24 June 2009 through 27 June 2009

ER -

The windmill method for setting up support for resolving sparse incidents in communication networks

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Conference

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