Tourist Loyalty and Urban E-Services: A Comparison of Behavioral Impacts in Leipzig and Amsterdam

J. Romao, E.S. van Leeuwen, B. Neuts, P. Nijkamp

Research output: Contribution to JournalArticleAcademicpeer-review

Abstract

Abstract: E-services are increasingly important communication tools for tourism providers but not all tourists prefer the same type of services. This work compares the preferences for e-services according to the characteristics of tourists and the implications on their expenditures during travel to the cities of Amsterdam and Leipzig. In addition, the determinants of satisfaction and loyalty according to the characteristics and motivations of the visitors in these cities are analyzed. Despite some important common tendencies, most of the relations under analysis in both structural models did not provide identical results for these two cities, emphasizing the heterogeneity of tourism destinations.
Original languageEnglish
Pages (from-to)85-101
JournalJournal of Urban Technology
Volume22
Issue number2
DOIs
Publication statusPublished - 2015

Fingerprint

loyalty
tourist
tourism
Tourism
structural model
expenditure
expenditures
travel
communication
determinants
city
services
comparison

Cite this

Romao, J. ; van Leeuwen, E.S. ; Neuts, B. ; Nijkamp, P. / Tourist Loyalty and Urban E-Services: A Comparison of Behavioral Impacts in Leipzig and Amsterdam. In: Journal of Urban Technology. 2015 ; Vol. 22, No. 2. pp. 85-101.
@article{43bf976bf1b8415a83aa3c7e01fb9eb2,
title = "Tourist Loyalty and Urban E-Services: A Comparison of Behavioral Impacts in Leipzig and Amsterdam",
abstract = "Abstract: E-services are increasingly important communication tools for tourism providers but not all tourists prefer the same type of services. This work compares the preferences for e-services according to the characteristics of tourists and the implications on their expenditures during travel to the cities of Amsterdam and Leipzig. In addition, the determinants of satisfaction and loyalty according to the characteristics and motivations of the visitors in these cities are analyzed. Despite some important common tendencies, most of the relations under analysis in both structural models did not provide identical results for these two cities, emphasizing the heterogeneity of tourism destinations.",
author = "J. Romao and {van Leeuwen}, E.S. and B. Neuts and P. Nijkamp",
year = "2015",
doi = "10.1080/10630732.2015.1018724",
language = "English",
volume = "22",
pages = "85--101",
journal = "Journal of Urban Technology",
issn = "1063-0732",
publisher = "Routledge",
number = "2",

}

Tourist Loyalty and Urban E-Services: A Comparison of Behavioral Impacts in Leipzig and Amsterdam. / Romao, J.; van Leeuwen, E.S.; Neuts, B.; Nijkamp, P.

In: Journal of Urban Technology, Vol. 22, No. 2, 2015, p. 85-101.

Research output: Contribution to JournalArticleAcademicpeer-review

TY - JOUR

T1 - Tourist Loyalty and Urban E-Services: A Comparison of Behavioral Impacts in Leipzig and Amsterdam

AU - Romao, J.

AU - van Leeuwen, E.S.

AU - Neuts, B.

AU - Nijkamp, P.

PY - 2015

Y1 - 2015

N2 - Abstract: E-services are increasingly important communication tools for tourism providers but not all tourists prefer the same type of services. This work compares the preferences for e-services according to the characteristics of tourists and the implications on their expenditures during travel to the cities of Amsterdam and Leipzig. In addition, the determinants of satisfaction and loyalty according to the characteristics and motivations of the visitors in these cities are analyzed. Despite some important common tendencies, most of the relations under analysis in both structural models did not provide identical results for these two cities, emphasizing the heterogeneity of tourism destinations.

AB - Abstract: E-services are increasingly important communication tools for tourism providers but not all tourists prefer the same type of services. This work compares the preferences for e-services according to the characteristics of tourists and the implications on their expenditures during travel to the cities of Amsterdam and Leipzig. In addition, the determinants of satisfaction and loyalty according to the characteristics and motivations of the visitors in these cities are analyzed. Despite some important common tendencies, most of the relations under analysis in both structural models did not provide identical results for these two cities, emphasizing the heterogeneity of tourism destinations.

U2 - 10.1080/10630732.2015.1018724

DO - 10.1080/10630732.2015.1018724

M3 - Article

VL - 22

SP - 85

EP - 101

JO - Journal of Urban Technology

JF - Journal of Urban Technology

SN - 1063-0732

IS - 2

ER -