TY - JOUR
T1 - Tourist Loyalty and Urban E-Services: A Comparison of Behavioral Impacts in Leipzig and Amsterdam
AU - Romao, J.
AU - van Leeuwen, E.S.
AU - Neuts, B.
AU - Nijkamp, P.
PY - 2015
Y1 - 2015
N2 - Abstract: E-services are increasingly important communication tools for tourism providers but not all tourists prefer the same type of services. This work compares the preferences for e-services according to the characteristics of tourists and the implications on their expenditures during travel to the cities of Amsterdam and Leipzig. In addition, the determinants of satisfaction and loyalty according to the characteristics and motivations of the visitors in these cities are analyzed. Despite some important common tendencies, most of the relations under analysis in both structural models did not provide identical results for these two cities, emphasizing the heterogeneity of tourism destinations.
AB - Abstract: E-services are increasingly important communication tools for tourism providers but not all tourists prefer the same type of services. This work compares the preferences for e-services according to the characteristics of tourists and the implications on their expenditures during travel to the cities of Amsterdam and Leipzig. In addition, the determinants of satisfaction and loyalty according to the characteristics and motivations of the visitors in these cities are analyzed. Despite some important common tendencies, most of the relations under analysis in both structural models did not provide identical results for these two cities, emphasizing the heterogeneity of tourism destinations.
U2 - 10.1080/10630732.2015.1018724
DO - 10.1080/10630732.2015.1018724
M3 - Article
SN - 1063-0732
VL - 22
SP - 85
EP - 101
JO - Journal of Urban Technology
JF - Journal of Urban Technology
IS - 2
ER -
