TY - JOUR
T1 - Toward a balanced framework to evaluate and improve the internal functioning of non-profit economic development business incubators. A study in Belgium
AU - Vanderstraeten, Johanna
AU - Matthyssens, Paul
AU - Van Witteloostuijn, Arjen
PY - 2014/1/1
Y1 - 2014/1/1
N2 - Non-profit organisations, such as economic development incubators, may adapt the balanced scorecard and strategy map in their efforts to improve their internal functioning. In this paper, we employ qualitative research among non-profit economic development incubators in Antwerp, Belgium, to modify these tools. By adapting these frameworks, we extend the current incubator literature where predominantly individual measures (such as tenant survival or the incubator's occupancy rate) are employed to evaluate incubator performance. Incubator managers and their funding organisations may use our adapted strategy map and balanced scorecard to uncover the incubator's internal processes that need improvement. The evaluation tools allow them to go beyond the objective and individual performance measures that often are used to evaluate the incubator's performance. The tools can also be used to benchmark several incubators and help funding organisations to make more informed resource allocation decisions.
AB - Non-profit organisations, such as economic development incubators, may adapt the balanced scorecard and strategy map in their efforts to improve their internal functioning. In this paper, we employ qualitative research among non-profit economic development incubators in Antwerp, Belgium, to modify these tools. By adapting these frameworks, we extend the current incubator literature where predominantly individual measures (such as tenant survival or the incubator's occupancy rate) are employed to evaluate incubator performance. Incubator managers and their funding organisations may use our adapted strategy map and balanced scorecard to uncover the incubator's internal processes that need improvement. The evaluation tools allow them to go beyond the objective and individual performance measures that often are used to evaluate the incubator's performance. The tools can also be used to benchmark several incubators and help funding organisations to make more informed resource allocation decisions.
KW - Balanced scorecard
KW - Belgium
KW - Business incubator
KW - Economic development
KW - Evaluation
KW - Internal functioning
KW - Non-profit
KW - Performance
KW - Strategy map
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U2 - 10.1504/IJESB.2014.065684
DO - 10.1504/IJESB.2014.065684
M3 - Review article
AN - SCOPUS:84910616227
SN - 1476-1297
VL - 23
SP - 478
EP - 508
JO - International Journal of Entrepreneurship and Small Business
JF - International Journal of Entrepreneurship and Small Business
IS - 4
ER -