Towards a non-functional requirements discovery approach for persuasive systems

Nelly Condori-Fernandez, Joao Araujo, Alejandro Catala, Patricia Lago

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

Abstract

A number of software systems that attempt to help people achieve behavior change have been proposed in various domains such as health and wellness. However, sometimes, such systems have failed to provide a satisfactory or sustainable User Experience (UX), as it is observed when users may be reluctant to respond to the activation of the systems' changing demands. Moreover, a negative User Experience (UX) can be exposed by Behavior Change Support Systems (BCSS) if designers do not have clear understanding of the requirements that factually help changing the user behavior that accomplishes a sustainability goal. We first explored the Persuasive System Design (PSD) model that should be considered in UX assessment of BCSSs. Then, we propose a requirements discovery process that can be considered to redesign a software interactive system based on negative UX.

Original languageEnglish
Title of host publication35th Annual ACM Symposium on Applied Computing, SAC 2020
PublisherAssociation for Computing Machinery
Pages1418-1420
Number of pages3
ISBN (Electronic)9781450368667
DOIs
Publication statusPublished - 30 Mar 2020
Event35th Annual ACM Symposium on Applied Computing, SAC 2020 - Brno, Czech Republic
Duration: 30 Mar 20203 Apr 2020

Publication series

NameProceedings of the ACM Symposium on Applied Computing

Conference

Conference35th Annual ACM Symposium on Applied Computing, SAC 2020
CountryCzech Republic
CityBrno
Period30/03/203/04/20

Keywords

  • Non-functional requirements
  • Persuasive systems
  • Sustainability
  • UX assessment

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