Towards an Accountability Suggestion Map for Supporting Information Systems Management Based on Systems Thinking

Felipe Cordeiro, Aline Pires Vieira De Vasconcelos, Rodrigo Pereira Dos Santos, Patricia Lago

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

Abstract

Understanding and analyzing relationships among information systems (IS) and different stakeholders can be challenging to decision-making in IS management. In this context, accountability becomes critical, since it comprises responsible actions as well as their results considering regulations and sanctions. To cope with such a requirement, systems thinking (ST) can be used for conducting analysis, synthesis, and inquiry into the system's parts and the whole. We argue that applying ST lens to IS management may improve accountability and then decision-making. Therefore, we propose the accountability suggestion map (ASM) as an approach to cover users' feedbacks aiming to promote accountability in IS management. This paper (1) presents ASM as a structure for representing systemic behaviors over time and then accountability suggestions, and (2) reports the application of ASM in an organizational scenario in the education domain. It was chosen since it encompasses management challenges, e.g., different IS must interoperate, each one with its own objective and within organizational units. As such, we analyzed two diagrams addressing daily issues regarding the absence of teachers and school evasion rates, respectively. We claim that ASM contributes to describe the environment and provide a set of suggestions to mitigate daily issues.

Original languageEnglish
Title of host publication2020 IEEE 21st International Conference on Information Reuse and Integration for Data Science, IRI 2020
Subtitle of host publicationProceedings
PublisherInstitute of Electrical and Electronics Engineers, Inc.
Pages295-300
Number of pages6
ISBN (Electronic)9781728110547
DOIs
Publication statusPublished - Aug 2020
Event21st IEEE International Conference on Information Reuse and Integration for Data Science, IRI 2020 - Virtual, Las Vegas, United States
Duration: 11 Aug 202013 Aug 2020

Conference

Conference21st IEEE International Conference on Information Reuse and Integration for Data Science, IRI 2020
CountryUnited States
CityVirtual, Las Vegas
Period11/08/2013/08/20

Keywords

  • Accountability
  • Decision Maps
  • Information Systems
  • Systems Thinking

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