Understanding work in public transport management control rooms

Paweł W. Wózniak, Lars Lischke, Sven Mayer, Andreas Preikschat, Markus Schweizer, Ba Vu, Carlo Von Molo, Niels Henze

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

Abstract

Urban transport systems are increasingly important for modern cities as they provide sustainable transport and a positive social environment. The systems that allow controlling transport infrastructures integrate many legacy systems and require increasing resources for maintenance. Authorities managing public transport facilities not only need to dynamically adapt to the daily fluctuations in city life, but they also strive to be in constant dialogue with the citizens. In this poster paper, we present our preliminary insights from a study where we looked closely at the operations centre of a light rail and bus operator in a major German city. Through contextual inquiry, we chart emerging issues and design challenges. We showcase how urban facility managers negotiate legacy systems and cooperate with each other to keep transport systems functioning.

Original languageEnglish
Title of host publicationCSCW 2017 - Companion of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing
PublisherAssociation for Computing Machinery, Inc
Pages339-342
Number of pages4
ISBN (Electronic)9781450346887
DOIs
Publication statusPublished - 25 Feb 2017
Externally publishedYes
Event2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2017 - Portland, United States
Duration: 25 Feb 20171 Mar 2017

Publication series

NameCSCW 2017 - Companion of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing

Conference

Conference2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2017
CountryUnited States
CityPortland
Period25/02/171/03/17

Keywords

  • Control room
  • Public transport
  • Work environment

Fingerprint Dive into the research topics of 'Understanding work in public transport management control rooms'. Together they form a unique fingerprint.

  • Cite this

    Wózniak, P. W., Lischke, L., Mayer, S., Preikschat, A., Schweizer, M., Vu, B., ... Henze, N. (2017). Understanding work in public transport management control rooms. In CSCW 2017 - Companion of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing (pp. 339-342). (CSCW 2017 - Companion of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing). Association for Computing Machinery, Inc. https://doi.org/10.1145/3022198.3026341