Value-based service bundling: a customer-supplier approach

I.S. Razo Zapata; P.G.M. De Leenheer; J. Gordijn; J.M. Akkermans

doi:10.1109/EDOCW.2011.32

Value-based service bundling: a customer-supplier approach

I.S. Razo Zapata, P.G.M. De Leenheer, J. Gordijn, J.M. Akkermans

Research output: Chapter in Book / Report / Conference proceeding › Conference contribution › Academic › peer-review

Abstract

Due to future ubiquitous service environments, approaches for dynamic delivery of services face new challenges. Since the web 2.0 gave to customers the change to interact with the Internet, they are not any more static entities but can also contribute to the design or co-creation of new services. In this paper we show how customers can help to dynamically bundle services; our approach is based on customer and supplier perspectives. A broker is in charge of matching both perspectives, depicting not only customer desires but also supplier offerings. Moreover, our approach is illustrated by a case study. Finally, we provide some reflections as well as future lines of research. © 2011 IEEE.

Original language	English
Title of host publication	Enterprise Distributed Object Computing Conference Workshops (EDOCW), 2011 15th IEEE International
Place of Publication	Helsinki
Publisher	IEEE Computer Society
Pages	237-246
ISBN (Print)	9781457708695
DOIs	https://doi.org/10.1109/EDOCW.2011.32
Publication status	Published - 2011
Event	Enterprise Distributed Object Computing Conference Workshops - Helsinki Duration: 29 Aug 2011 → 2 Sept 2011

Conference

Conference	Enterprise Distributed Object Computing Conference Workshops
Period	29/08/11 → 2/09/11

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@inproceedings{91fd444abedb4b4a9b9ec021546506a7,

title = "Value-based service bundling: a customer-supplier approach",

abstract = "Due to future ubiquitous service environments, approaches for dynamic delivery of services face new challenges. Since the web 2.0 gave to customers the change to interact with the Internet, they are not any more static entities but can also contribute to the design or co-creation of new services. In this paper we show how customers can help to dynamically bundle services; our approach is based on customer and supplier perspectives. A broker is in charge of matching both perspectives, depicting not only customer desires but also supplier offerings. Moreover, our approach is illustrated by a case study. Finally, we provide some reflections as well as future lines of research. {\textcopyright} 2011 IEEE.",

author = "{Razo Zapata}, I.S. and {De Leenheer}, P.G.M. and J. Gordijn and J.M. Akkermans",

year = "2011",

doi = "10.1109/EDOCW.2011.32",

language = "English",

isbn = "9781457708695",

pages = "237--246",

booktitle = "Enterprise Distributed Object Computing Conference Workshops (EDOCW), 2011 15th IEEE International",

publisher = "IEEE Computer Society",

note = "Enterprise Distributed Object Computing Conference Workshops ; Conference date: 29-08-2011 Through 02-09-2011",

}

Razo Zapata, IS, De Leenheer, PGM, Gordijn, J & Akkermans, JM 2011, Value-based service bundling: a customer-supplier approach. in Enterprise Distributed Object Computing Conference Workshops (EDOCW), 2011 15th IEEE International. IEEE Computer Society, Helsinki, pp. 237-246, Enterprise Distributed Object Computing Conference Workshops, 29/08/11. https://doi.org/10.1109/EDOCW.2011.32

Value-based service bundling: a customer-supplier approach. / Razo Zapata, I.S.; De Leenheer, P.G.M.; Gordijn, J. et al.
Enterprise Distributed Object Computing Conference Workshops (EDOCW), 2011 15th IEEE International. Helsinki: IEEE Computer Society, 2011. p. 237-246.

Research output: Chapter in Book / Report / Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - Value-based service bundling: a customer-supplier approach

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AU - De Leenheer, P.G.M.

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AU - Akkermans, J.M.

PY - 2011

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N2 - Due to future ubiquitous service environments, approaches for dynamic delivery of services face new challenges. Since the web 2.0 gave to customers the change to interact with the Internet, they are not any more static entities but can also contribute to the design or co-creation of new services. In this paper we show how customers can help to dynamically bundle services; our approach is based on customer and supplier perspectives. A broker is in charge of matching both perspectives, depicting not only customer desires but also supplier offerings. Moreover, our approach is illustrated by a case study. Finally, we provide some reflections as well as future lines of research. © 2011 IEEE.

AB - Due to future ubiquitous service environments, approaches for dynamic delivery of services face new challenges. Since the web 2.0 gave to customers the change to interact with the Internet, they are not any more static entities but can also contribute to the design or co-creation of new services. In this paper we show how customers can help to dynamically bundle services; our approach is based on customer and supplier perspectives. A broker is in charge of matching both perspectives, depicting not only customer desires but also supplier offerings. Moreover, our approach is illustrated by a case study. Finally, we provide some reflections as well as future lines of research. © 2011 IEEE.

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DO - 10.1109/EDOCW.2011.32

M3 - Conference contribution

SN - 9781457708695

SP - 237

EP - 246

BT - Enterprise Distributed Object Computing Conference Workshops (EDOCW), 2011 15th IEEE International

PB - IEEE Computer Society

CY - Helsinki

T2 - Enterprise Distributed Object Computing Conference Workshops

Y2 - 29 August 2011 through 2 September 2011

ER -

Value-based service bundling: a customer-supplier approach

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