Virtual Agents for Professional Social Skills Training: An Overview of the State-of-the-Art

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

Abstract

Training of interpersonal communication skills is typically done using role play, by practising relevant scenarios with the help of professional actors. However, as a result of the rapid developments in human-computer interaction, there has been an increasing interest in the use of computers for training of social and communicative skills. This type of training offers opportunities to complement traditional training methods with a novel paradigm that is more scalable and cost-effective. The main idea of such applications is that of a simulated conversation between a human trainee and a virtual agent. By developing the system in such a way that the communicative behaviour of the human has a direct impact on the behaviour of the virtual agent, an interactive learning experience is created. In this article, we review the current state-of-the-art in virtual agents for social skills training. We provide an overview of existing applications, and discuss various properties of these applications.

Original languageEnglish
Title of host publicationIntelligent Technologies for Interactive Entertainment
Subtitle of host publication10th EAI International Conference, INTETAIN 2018, Proceedings
EditorsPaulo Cortez, Luís Magalhães, Carlos Filipe Portela, Telmo Adão, Pedro Branco
PublisherSpringer Verlag
Pages75-84
Number of pages10
ISBN (Electronic)9783030164478
ISBN (Print)9783030164461
DOIs
Publication statusPublished - 2019
Event10th International Conference on Intelligent Technologies for Interactive Entertainment, INTETAIN 2018 - Guimarães, Portugal
Duration: 21 Nov 201823 Nov 2018

Publication series

NameLecture Notes of the Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering, LNICST
Volume273
ISSN (Print)1867-8211

Conference

Conference10th International Conference on Intelligent Technologies for Interactive Entertainment, INTETAIN 2018
CountryPortugal
CityGuimarães
Period21/11/1823/11/18

Fingerprint

Human computer interaction
Communication
Costs

Keywords

  • Review
  • Serious games
  • Social skills training
  • Virtual agents

Cite this

Bosman, K., Bosse, T., & Formolo, D. (2019). Virtual Agents for Professional Social Skills Training: An Overview of the State-of-the-Art. In P. Cortez, L. Magalhães, C. F. Portela, T. Adão, & P. Branco (Eds.), Intelligent Technologies for Interactive Entertainment: 10th EAI International Conference, INTETAIN 2018, Proceedings (pp. 75-84). (Lecture Notes of the Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering, LNICST; Vol. 273). Springer Verlag. https://doi.org/10.1007/978-3-030-16447-8_8
Bosman, Kim ; Bosse, Tibor ; Formolo, Daniel. / Virtual Agents for Professional Social Skills Training : An Overview of the State-of-the-Art. Intelligent Technologies for Interactive Entertainment: 10th EAI International Conference, INTETAIN 2018, Proceedings. editor / Paulo Cortez ; Luís Magalhães ; Carlos Filipe Portela ; Telmo Adão ; Pedro Branco. Springer Verlag, 2019. pp. 75-84 (Lecture Notes of the Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering, LNICST).
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Bosman, K, Bosse, T & Formolo, D 2019, Virtual Agents for Professional Social Skills Training: An Overview of the State-of-the-Art. in P Cortez, L Magalhães, CF Portela, T Adão & P Branco (eds), Intelligent Technologies for Interactive Entertainment: 10th EAI International Conference, INTETAIN 2018, Proceedings. Lecture Notes of the Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering, LNICST, vol. 273, Springer Verlag, pp. 75-84, 10th International Conference on Intelligent Technologies for Interactive Entertainment, INTETAIN 2018, Guimarães, Portugal, 21/11/18. https://doi.org/10.1007/978-3-030-16447-8_8

Virtual Agents for Professional Social Skills Training : An Overview of the State-of-the-Art. / Bosman, Kim; Bosse, Tibor; Formolo, Daniel.

Intelligent Technologies for Interactive Entertainment: 10th EAI International Conference, INTETAIN 2018, Proceedings. ed. / Paulo Cortez; Luís Magalhães; Carlos Filipe Portela; Telmo Adão; Pedro Branco. Springer Verlag, 2019. p. 75-84 (Lecture Notes of the Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering, LNICST; Vol. 273).

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

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Bosman K, Bosse T, Formolo D. Virtual Agents for Professional Social Skills Training: An Overview of the State-of-the-Art. In Cortez P, Magalhães L, Portela CF, Adão T, Branco P, editors, Intelligent Technologies for Interactive Entertainment: 10th EAI International Conference, INTETAIN 2018, Proceedings. Springer Verlag. 2019. p. 75-84. (Lecture Notes of the Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering, LNICST). https://doi.org/10.1007/978-3-030-16447-8_8