Virtual customer service agents: Using social presence and personalization to shape online service encounters

T. Verhagen, J. van Nes, J.F.M. Feldberg, W.M. van Dolen

Research output: Working paperProfessional

174 Downloads (Pure)
Original languageEnglish
Place of PublicationAmsterdam
PublisherFEWEB VU University
Number of pages48
Publication statusPublished - 2011

Publication series

NameResearch Memorandum
No.2011-10

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