Virtual customer service agents: Using social presence and personalization to shape online service encounters

T. Verhagen, J. van Nes, J.F.M. Feldberg, W.M. van Dolen

Research output: Working paper / Preprint › Working paper › Professional

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Original language	English
Place of Publication	Amsterdam
Publisher	Vrije Universiteit Amsterdam, Faculteit der Economische Wetenschappen en Bedrijfskunde
Number of pages	48
Publication status	Published - 2011

Name	Research Memorandum
No.	2011-10

Access to Document

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Virtual customer service agents: Using social presence and personalization to shape online service encounters. / Verhagen, T.; van Nes, J.; Feldberg, J.F.M. et al.
Amsterdam: Vrije Universiteit Amsterdam, Faculteit der Economische Wetenschappen en Bedrijfskunde, 2011. (Research Memorandum; No. 2011-10).

Research output: Working paper / Preprint › Working paper › Professional

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