Virtual Team Work: Group Decision Making in 3D Virtual Environments

Research output: Contribution to JournalArticleAcademicpeer-review

Abstract

This study investigates how three-dimensional virtual environments (3DVEs) support shared understanding and group decision making. Based on media synchronicity theory, we pose that the shared environment and avatar-based interaction allowed by 3DVEs aid convergence processes in teams working on a decision-making task, leading to increased shared understanding between team members. This increases team performance. An experiment was conducted in which 70 teams of three participants had to decide on a spatial planning issue. The teams interacted using synchronous text-based chat, a 3D virtual decision room, or were present in the virtual environment (VE) mirroring the spatial planning task. Results revealed that in the virtual decision room and the VE, shared understanding was higher than in the text-based chat condition. This led to higher task performance in terms of consensus, satisfaction, and cohesion. Our results show that 3DVEs offer potential for team collaboration over more traditional text-based collaboration technologies.
Original languageEnglish
Pages (from-to)180-210
JournalCommunication Research
Volume43
Issue number2
DOIs
Publication statusPublished - 2016

Fingerprint

group decision
Virtual reality
Decision making
decision making
Planning
chat
spatial planning
media theory
group cohesion
performance
Team Work
Group Decision Making
Virtual Environments
Experiments
experiment
interaction

Cite this

@article{b80268eb525a4cc18df2b263479d61ac,
title = "Virtual Team Work: Group Decision Making in 3D Virtual Environments",
abstract = "This study investigates how three-dimensional virtual environments (3DVEs) support shared understanding and group decision making. Based on media synchronicity theory, we pose that the shared environment and avatar-based interaction allowed by 3DVEs aid convergence processes in teams working on a decision-making task, leading to increased shared understanding between team members. This increases team performance. An experiment was conducted in which 70 teams of three participants had to decide on a spatial planning issue. The teams interacted using synchronous text-based chat, a 3D virtual decision room, or were present in the virtual environment (VE) mirroring the spatial planning task. Results revealed that in the virtual decision room and the VE, shared understanding was higher than in the text-based chat condition. This led to higher task performance in terms of consensus, satisfaction, and cohesion. Our results show that 3DVEs offer potential for team collaboration over more traditional text-based collaboration technologies.",
author = "A.P. Schouten and {van den Hooff}, B.J. and J.F.M. Feldberg",
year = "2016",
doi = "10.1177/0093650213509667",
language = "English",
volume = "43",
pages = "180--210",
journal = "Communication Research",
issn = "0093-6502",
publisher = "SAGE Publications Inc.",
number = "2",

}

Virtual Team Work: Group Decision Making in 3D Virtual Environments. / Schouten, A.P.; van den Hooff, B.J.; Feldberg, J.F.M.

In: Communication Research, Vol. 43, No. 2, 2016, p. 180-210.

Research output: Contribution to JournalArticleAcademicpeer-review

TY - JOUR

T1 - Virtual Team Work: Group Decision Making in 3D Virtual Environments

AU - Schouten, A.P.

AU - van den Hooff, B.J.

AU - Feldberg, J.F.M.

PY - 2016

Y1 - 2016

N2 - This study investigates how three-dimensional virtual environments (3DVEs) support shared understanding and group decision making. Based on media synchronicity theory, we pose that the shared environment and avatar-based interaction allowed by 3DVEs aid convergence processes in teams working on a decision-making task, leading to increased shared understanding between team members. This increases team performance. An experiment was conducted in which 70 teams of three participants had to decide on a spatial planning issue. The teams interacted using synchronous text-based chat, a 3D virtual decision room, or were present in the virtual environment (VE) mirroring the spatial planning task. Results revealed that in the virtual decision room and the VE, shared understanding was higher than in the text-based chat condition. This led to higher task performance in terms of consensus, satisfaction, and cohesion. Our results show that 3DVEs offer potential for team collaboration over more traditional text-based collaboration technologies.

AB - This study investigates how three-dimensional virtual environments (3DVEs) support shared understanding and group decision making. Based on media synchronicity theory, we pose that the shared environment and avatar-based interaction allowed by 3DVEs aid convergence processes in teams working on a decision-making task, leading to increased shared understanding between team members. This increases team performance. An experiment was conducted in which 70 teams of three participants had to decide on a spatial planning issue. The teams interacted using synchronous text-based chat, a 3D virtual decision room, or were present in the virtual environment (VE) mirroring the spatial planning task. Results revealed that in the virtual decision room and the VE, shared understanding was higher than in the text-based chat condition. This led to higher task performance in terms of consensus, satisfaction, and cohesion. Our results show that 3DVEs offer potential for team collaboration over more traditional text-based collaboration technologies.

U2 - 10.1177/0093650213509667

DO - 10.1177/0093650213509667

M3 - Article

VL - 43

SP - 180

EP - 210

JO - Communication Research

JF - Communication Research

SN - 0093-6502

IS - 2

ER -