Visibility and Performance of IT Incident Handling

Research output: Chapter in Book / Report / Conference proceeding › Conference contribution › Academic › peer-review

Original language	English
Title of host publication	Proceedings 8th International Conference on Software Process and Product Measurement (Mensura)
Publisher	IEEE Computer Society
Pages	203-212
Publication status	Published - 2013

Persistent URL (handle)

@inproceedings{782a815ed4584f30922754fd85e324ad,

title = "Visibility and Performance of IT Incident Handling",

author = "J. Vlietland and \{van Vliet\}, H.",

year = "2013",

language = "English",

pages = "203--212",

booktitle = "Proceedings 8th International Conference on Software Process and Product Measurement (Mensura)",

publisher = "IEEE Computer Society",

}