| Original language | Dutch |
|---|---|
| Pages (from-to) | 16-18 |
| Journal | Call Center Magazine |
| Volume | 11(1) |
| Publication status | Published - 2005 |
Bibliographical note
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WFM: goede voorspelling noodzakelijk maar niet voldoende
- G.M. Koole
- , A. van Moorst
Research output: Contribution to Journal › Article › Professional