| Original language | Dutch |
|---|---|
| Pages (from-to) | 14-16 |
| Journal | Call Center Magazine |
| Volume | 11(6) |
| Publication status | Published - 2005 |
WFM - Kosten, winst, SL en klanttevredenheid
G.M. Koole, A. van Moorst
Research output: Contribution to Journal › Article › Professional