What's in it for the Provider? the Case of a Telecom Vendor's Value Capturing from the Transition to Product-Service Systems

Johannes Matschewsky, Tomohiko Sakao, Saeed Khanagha, Sofi W. Elfving

Research output: Contribution to JournalArticleAcademicpeer-review

Abstract

In adopting highly integrated Product-Service Systems (PSS), incentive structures change and the value attainable for providers throughout the lifecycle becomes an issue of growing complexity. Nonetheless, value for PSS providers has up to now not been considered in a multidimensional fashion. In an effort to move towards a characterization of provider's value, an offering in the information communication technology sector was examined through an investigation with ten staff-members of Ericsson, Sweden. This led to a value-categorization, which can be utilized in the PSS design process to enhance the value captured throughout the lifecycle beyond immediate monetary benefit. In an effort to provide general learnings, the results are discussed with a focus on PSS business models, PSS design and management communication. Overall, the results presented provide a more comprehensive picture of what a provider has to gain from a PSS offering throughout its entire lifecycle.

Original languageEnglish
Pages (from-to)6-11
Number of pages6
JournalProcedia CIRP
Volume47
DOIs
Publication statusPublished - 1 Jan 2016
Externally publishedYes
EventProduct-Service Systems across Life Cycle, 2016 - Bergamo, Italy
Duration: 20 Jun 201621 Jun 2016

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Systems analysis
Communication
Industry

Keywords

  • Business Models
  • Information Communication Technology
  • Provider Benefit
  • PSS Design
  • Value-Driven Design

Cite this

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What's in it for the Provider? the Case of a Telecom Vendor's Value Capturing from the Transition to Product-Service Systems. / Matschewsky, Johannes; Sakao, Tomohiko; Khanagha, Saeed; Elfving, Sofi W.

In: Procedia CIRP, Vol. 47, 01.01.2016, p. 6-11.

Research output: Contribution to JournalArticleAcademicpeer-review

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