Workarounds in retail work systems: Prevent, redesign, adopt or ignore?

Inge van de Weerd, Pien Vollers, Iris Beerepoot, Marcelo Fantinato

    Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

    Abstract

    We conducted a case study in a Dutch supermarket chain in order to explore the emergence of workarounds in the retail environment. We studied what types of workarounds occur during the use of retail information systems and how manager can handle the identified workarounds once they become aware of them. The data was acquired qualitatively through interviews, observations, and document analysis, and validated by means of an online survey. After identifying and classifying 29 workarounds, a conceptual framework was developed that links workaround features to workaround categories and then to certain actions as response to them, namely prevent, redesign, adopt and ignore. This study contributes to existing research by categorizing workarounds in an unexplored domain and developing a conceptual framework of workaround categories and responses. We were able to identify patterns of relationships between types of workarounds, some of them similar to those found for other industries and others that appear to be specific to retail work systems, probably due to the inherent characteristics of retail work systems.

    Original languageEnglish
    Title of host publicationECIS 2019 Proceedings
    EditorsJan vom Brocke, Shirley Gregor, Oliver Muller
    PublisherAssociation for Information Systems
    Pages1-15
    Number of pages15
    ISBN (Electronic)9781733632508
    Publication statusPublished - 15 May 2020
    Event27th European Conference on Information Systems: Information Systems for a Sharing Society, ECIS 2019 - Stockholm and Uppsala, Sweden
    Duration: 8 Jun 201914 Jun 2019

    Publication series

    NameECIS Proceedings
    PublisherAIS
    Volume2019

    Conference

    Conference27th European Conference on Information Systems: Information Systems for a Sharing Society, ECIS 2019
    CountrySweden
    CityStockholm and Uppsala
    Period8/06/1914/06/19

    Keywords

    • Responses to workarounds
    • Retail industry
    • Workaround classification
    • Workarounds

    Fingerprint Dive into the research topics of 'Workarounds in retail work systems: Prevent, redesign, adopt or ignore?'. Together they form a unique fingerprint.

  • Cite this

    van de Weerd, I., Vollers, P., Beerepoot, I., & Fantinato, M. (2020). Workarounds in retail work systems: Prevent, redesign, adopt or ignore? In J. vom Brocke, S. Gregor, & O. Muller (Eds.), ECIS 2019 Proceedings (pp. 1-15). [183] (ECIS Proceedings; Vol. 2019). Association for Information Systems.