Workforce Management in Call Centers: Forecasting, Staffing and Empirical studies

S. Ding

Research output: PhD Thesis › PhD-Thesis - Research and graduation internal

2480 Downloads (Pure)

Original language	English
Qualification	PhD
Awarding Institution	Vrije Universiteit Amsterdam
Supervisors/Advisors	Koole, Ger, Supervisor van der Mei, RD, Supervisor
Award date	25 May 2016
Publication status	Published - 2016

Exacte Wetenschappen
Naam instelling promotie: Vrije Universiteit Amsterdam
Naam instelling onderzoek: Vrije Universiteit Amsterdam

Keywords

@phdthesis{9e079352b48d48e89345827d4329f4b7,

title = "Workforce Management in Call Centers: Forecasting, Staffing and Empirical studies",

keywords = "operations research, call center, queueing mdoels, stochastic optimization, forecasting, staffing",

author = "S. Ding",

note = "Exacte Wetenschappen Naam instelling promotie: Vrije Universiteit Amsterdam Naam instelling onderzoek: Vrije Universiteit Amsterdam",

year = "2016",

language = "English",

type = "PhD-Thesis - Research and graduation internal",

school = "Vrije Universiteit Amsterdam",

}

TY - THES

T1 - Workforce Management in Call Centers

T2 - Forecasting, Staffing and Empirical studies

AU - Ding, S.

N1 - Exacte Wetenschappen Naam instelling promotie: Vrije Universiteit Amsterdam Naam instelling onderzoek: Vrije Universiteit Amsterdam

PY - 2016

Y1 - 2016

KW - operations research

KW - call center

KW - queueing mdoels

KW - stochastic optimization

KW - forecasting

KW - staffing

M3 - PhD-Thesis - Research and graduation internal

ER -