Workforce Management in Call Centers: Forecasting, Staffing and Empirical studies

S. Ding

Research output: PhD ThesisPhD Thesis - Research VU Amsterdam, graduation VU Amsterdam

1820 Downloads (Pure)
Original languageEnglish
QualificationPhD
Awarding Institution
  • Vrije Universiteit Amsterdam
Supervisors/Advisors
  • Koole, Ger, Supervisor
  • van der Mei, RD, Supervisor
Award date25 May 2016
Publication statusPublished - 2016

Bibliographical note

Exacte Wetenschappen
Naam instelling promotie: Vrije Universiteit Amsterdam
Naam instelling onderzoek: Vrije Universiteit Amsterdam

Keywords

  • operations research
  • call center
  • queueing mdoels
  • stochastic optimization
  • forecasting
  • staffing

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