Workforce Management in Call Centers: Forecasting, Staffing and Empirical studies

S. Ding

Research output: PhD ThesisPhD Thesis - Research VU, graduation VUAcademic

Original languageEnglish
QualificationPhD
Awarding Institution
  • Vrije Universiteit Amsterdam
Supervisors/Advisors
  • Koole, Ger, Supervisor
  • van der Mei, R.D., Supervisor
Award date25 May 2016
Publication statusPublished - 2016

Bibliographical note

Exacte Wetenschappen
Naam instelling promotie: Vrije Universiteit Amsterdam
Naam instelling onderzoek: Vrije Universiteit Amsterdam

Keywords

  • operations research
  • call center
  • queueing mdoels
  • stochastic optimization
  • forecasting
  • staffing

Cite this

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title = "Workforce Management in Call Centers: Forecasting, Staffing and Empirical studies",
keywords = "operations research, call center, queueing mdoels, stochastic optimization, forecasting, staffing",
author = "S. Ding",
note = "Exacte Wetenschappen Naam instelling promotie: Vrije Universiteit Amsterdam Naam instelling onderzoek: Vrije Universiteit Amsterdam",
year = "2016",
language = "English",
school = "Vrije Universiteit Amsterdam",

}

Workforce Management in Call Centers : Forecasting, Staffing and Empirical studies. / Ding, S.

2016. 132 p.

Research output: PhD ThesisPhD Thesis - Research VU, graduation VUAcademic

TY - THES

T1 - Workforce Management in Call Centers

T2 - Forecasting, Staffing and Empirical studies

AU - Ding, S.

N1 - Exacte Wetenschappen Naam instelling promotie: Vrije Universiteit Amsterdam Naam instelling onderzoek: Vrije Universiteit Amsterdam

PY - 2016

Y1 - 2016

KW - operations research

KW - call center

KW - queueing mdoels

KW - stochastic optimization

KW - forecasting

KW - staffing

M3 - PhD Thesis - Research VU, graduation VU

ER -