Abstract
In this paper we analyze the role of power relations in the emergence of workarounds in Health Information Systems (HISs). Using an explorative multi-case study of five healthcare organizations in the Netherlands, we identify 51 workarounds as well as the underlying power relations that underlie them. We distinguish two main types of power that are important for the emergence of workarounds: (1) hierarchical differences between actors and (2) system restrictions. Our study unpacks the link between power and HISs, illustrating how actors respond to hierarchical differences and system restrictions to exert their 'power to work around'.
Original language | English |
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Title of host publication | ICIS 2019 Proceedings |
Subtitle of host publication | 40th International Conference on Information Systems, ICIS 2019 Munich |
Editors | Helmut Krcmar, Jane Fedorowicz, Wai Fong Boh, Jan Marco Leimeister, Sunil Wattal |
Publisher | Association for Information Systems |
Pages | 1-17 |
Number of pages | 17 |
ISBN (Print) | 9780996683197 |
Publication status | Published - 2020 |
Event | 40th International Conference on Information Systems, ICIS 2019 - Munich, Germany Duration: 15 Dec 2019 → 18 Dec 2019 |
Conference
Conference | 40th International Conference on Information Systems, ICIS 2019 |
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Country/Territory | Germany |
City | Munich |
Period | 15/12/19 → 18/12/19 |
Keywords
- Health Information Systems
- Nurses
- Physicians
- Power
- Workarounds