Working hours and productivity

Marion Collewet*, Jan Sauermann

*Corresponding author for this work

Research output: Contribution to JournalArticleAcademicpeer-review

Abstract

This paper studies the link between working hours and productivity using daily information on working hours and performance of a sample of call centre agents. We exploit variation in the number of hours worked by the same employee across days and weeks due to central scheduling, enabling us to estimate the effect of working hours on productivity. We find that as the number of hours worked increases, the average handling time for a call increases, meaning that agents become less productive. This result suggests that fatigue can play an important role, even in jobs with mostly part-time workers.

Original languageEnglish
Pages (from-to)96-106
Number of pages11
JournalLabour Economics
Volume47
DOIs
Publication statusPublished - 1 Aug 2017
Externally publishedYes

Keywords

  • Labour demand
  • Output
  • Productivity
  • Working hours

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