Workplace fear of missing out, organizational support and performance: the mediating role of work-related social media use

Purpose – The study aims to examine the correlates of work-related social media use. Specifically, it investigates the role of work-related social media use (WRSMU) and frequency of social media use (FSMU) in the relationship between workplace fear of missing out (FoMO), organizational support, innovative performance, and routine performance at the workplace. Design/methodology/approach – A sample of 245 employees from India working in various organizations. The data were analyzed using partial least squares structural equation modeling (PLS-SEM). Findings – The findings indicate that work-related social media use has a positive and significant association with innovative and routine performance. Additionally, organizational support is positively and significantly associated with work-related social media use and performance. Workplace fear of missing out is positively associated with work-related social media use, but not with performance. The mediation analysis showed that work-related social media use mediates between workplace FoMO and performance, and organizational support and performance. Furthermore, moderation analysis revealed that the frequency of social media use moderates between work-related social media use and innovative performance. Originality/value – This study’s findings provide new insights into the impact of social media use on individual and organizational functioning. This study demonstrates this impact and contributes to the existing literature on the social and cultural impacts of information technology.