@inproceedings{7112800f2d1149118d70faf9df1589d8,
title = "Your Say how to Stay: How different ways of customization effect consumer experiences",
author = "{De Visser-Amundson}, A. and M.H.P. Kleijnen and K. Millet",
year = "2014",
language = "English",
booktitle = "Conference Proceedings 23rd Annual AMA Frontiers in Services Conference, Miami, Florida, USA, June 26-29, 2014",
publisher = "AMA",
note = "Annual AMA Frontiers in Services Conference ; Conference date: 26-06-2014 Through 29-06-2014",
}